Refund policy

Return, Refund & Cancellation Policy


At Woodland Skin Renewal, we are committed to providing professional-grade skincare products and personalized clinical treatments. Due to the nature of medical aesthetics and hygiene regulations, the following policies apply.

Retail Skincare Products

Unopened retail products may be returned within 14 days of purchase for a refund or clinic credit.

For online purchases, the 14-day return period begins on the date the product is marked as delivered.

To be eligible for return:

  • Product must be unopened, unused, and in original packaging
  • Proof of purchase is required
  • Item must not be a sale or promotional product

All sale items, promotional items, and discounted products are final sale.

Due to hygiene and safety regulations, opened skincare products cannot be returned.

If you experience irritation or concerns with a product, please contact us within 7 days of use. We are happy to assess your skin and adjust your homecare plan appropriately.

Approved returns will be refunded to the original method of payment. Shipping fees are non-refundable.

Defective or Damaged Items

If you receive a product that is defective or damaged, please contact us within 48 hours of receipt. We will gladly replace the item once verified.

Clinical Treatments & Services

All service sales are final.

We do not offer refunds on:

  • Completed treatments
  • Partially used treatment packages
  • Missed appointments
  • Deposits

Individual results vary. While we strive to achieve optimal outcomes, no guarantees are made regarding treatment results.

If you have concerns regarding a treatment, please notify us within 48 hours so we can assess and determine appropriate next steps.

Treatment Packages

Prepaid treatment packages are non-refundable.

Packages may be transferred to another treatment of equal value within 30 days of purchase. Any price difference will be charged accordingly.

Packages are non-transferable to another individual.

Gift Cards

Gift cards are non-refundable and cannot be redeemed for cash.

Cancellation & Appointment Policy


Your appointment time is reserved exclusively for you. We kindly request advance notice if you need to reschedule.

  • A minimum of 24 hours’ notice is required to cancel or reschedule an appointment.
  • Appointments cancelled with less than 24 hours’ notice may be subject to a 50% cancellation fee.
  • Missed appointments (no-shows) may be charged 100% of the scheduled service fee.
  • Late arrivals may result in a shortened treatment time to avoid impacting other scheduled clients.

By booking an appointment, you agree to these terms.

Shipping

Shipping fees are non-refundable. Clients are responsible for return shipping costs unless the item is confirmed defective.