Refund policy

Return, Refund & Cancellation Policy

At Woodland Skin Renewal, we are committed to providing professional-grade skincare products and personalized clinical treatments. The following policies apply to product purchases, treatments and appointments.

Retail Skincare Products

Unopened retail products may be returned within 14 days of purchase for a refund or clinic credit. For online purchases, this period begins on the date the product is marked as delivered.

To be eligible for return:

  • Products must be unopened, unused and in their original packaging.
  • Proof of purchase is required.
  • Items must not be sale or promotional products.

All sale items, promotional items and discounted products are final sale. Opened skincare products cannot be returned due to hygiene and safety considerations.

If you experience irritation or concerns with a product, please contact us within 7 days of use. We are happy to assess your skin and review your homecare plan.

Approved refunds will be issued to the original payment method. Shipping fees are non-refundable unless the item is confirmed defective or arrived damaged.

Defective or Damaged Items

If you receive a defective or damaged product, please contact us within 48 hours of receipt. We will gladly replace the item once verified.

Clinical Treatments & Services

All service sales are final. We do not offer refunds on:

  • Completed treatments
  • Partially used treatment packages
  • Missed appointments
  • Deposits

Individual results vary, and treatment outcomes cannot be guaranteed.

If you have concerns following a treatment, please notify us within 48 hours so we can assess your concerns and determine appropriate next steps.

Treatment Packages

Prepaid treatment packages are non-refundable.

Packages may be applied to another treatment within 30 days of purchase. The prepaid value will be credited toward that treatment, and any additional cost will be charged accordingly.

Packages cannot be transferred to another individual.

Gift Cards

Gift cards are non-refundable and cannot be redeemed for cash.

Cancellation & Appointment Policy

Your appointment time is reserved exclusively for you. We kindly request advance notice if you need to reschedule.

  • A minimum of 24 hours’ notice is required to cancel or reschedule.
  • Cancellations with less than 24 hours’ notice may be subject to a 50% cancellation fee.
  • Missed appointments may be charged 100% of the scheduled service fee.
  • Late arrivals may result in a shortened treatment time to avoid affecting other scheduled clients.

By booking an appointment, you agree to these terms.

Shipping & Returns

Shipping fees are non-refundable unless the item is confirmed defective or arrived damaged. Clients are responsible for return shipping costs except in these circumstances.

For delivery information, please see our Shipping Policy.